ParkIT - ParkIT connection issues – Incident details

On Tuesday, 30th April, our services were temporarily disrupted due to an issue with AWS Global Accelerator services. This affected client traffic originating mainly from the United Kingdom, specifically to the AWS London and Dublin edge locations. Amazon's hosting services have resolved the problem, and I am pleased to report that our services are fully operational.

After consulting with Amazon, they confirmed that the disruption was an anomaly, a rare fault in their Global Accelerator services. This incident, in fact, stands out as one of the few interruptions we've encountered in our three years of operation.

We have also taken proactive steps to include this issue in our risk register, which ensures it is formally tracked and assessed within our risk management framework. This means we actively monitor the situation and promptly investigate and implement appropriate mitigation strategies where applicable. This approach helps us manage and minimise potential disruptions more effectively, safeguarding the reliability of our service.

ParkIT services should now be resumed. We are actively monitoring and will continue to update

This issue appears to be regional. Please contact help@parkit.cloud for any reports you require to assist you. We're still working on the resolution.