ParkIT - Park IT portal slow to respond – Incident details

Park IT portal slow to respond

Resolved
Degraded performance
Started 17 days agoLasted about 9 hours

Affected

Portal App

Degraded performance from 9:21 AM to 5:55 PM

Portal Services API

Degraded performance from 9:21 AM to 5:55 PM

Self Service Kiosks

Degraded performance from 9:21 AM to 5:55 PM

Self Service Lockers

Degraded performance from 9:21 AM to 5:55 PM

ParkIT Mobile

Degraded performance from 9:21 AM to 5:55 PM

Updates
  • Resolved
    Resolved

    All performance issues, including those affecting check-outs and key lockers, have now been fully tested and resolved. An incident report will be shared tomorrow detailing the cause of the issues.

  • Update
    Update

    We are still investigating reports of slow performance when bookings are checking out on the Park IT portal and from Key Lockers. We will provide further updates soon.

  • Update
    Update

    Although performance has improved, we have received reports of issues when attempting to check out bookings. We are currently investigating this.

  • Monitoring
    Monitoring

    We are continuing to monitor performance across Park IT. Booking Ingestion was temporarily disabled whilst we investigated the performance issues. We will be replaying all queued booking files over the next few hours.

  • Update
    Update

    Performance has improved and we are continuing to monitor

  • Update
    Update

    Performance is improving incrementally, but we’re aware that some customers may still be experiencing delays in transactions across the platform. We are continuing to troubleshoot, and further updates will follow. Thank you for your patience.

  • Update
    Update

    Deployment of the potential fix is complete, and we are monitoring performance.

  • Update
    Update

    The potential fix is deploying into the production environment now.

  • Update
    Update

    The release with the potential fix is still in progress. We will post another update soon.

  • Update
    Update

    We are releasing a potential fix which should help improve the performance of Park IT. We will update you once the release has been completed

  • Update
    Update

    We have identified a potential fix. Further updates will follow

  • Investigating
    Investigating

    We are currently investigating this incident of slow performance across Park IT