ParkIT - Park IT portal slow to respond – Incident details

All performance issues, including those affecting check-outs and key lockers, have now been fully tested and resolved. An incident report will be shared tomorrow detailing the cause of the issues.

We are still investigating reports of slow performance when bookings are checking out on the Park IT portal and from Key Lockers. We will provide further updates soon.

Although performance has improved, we have received reports of issues when attempting to check out bookings. We are currently investigating this.

We are continuing to monitor performance across Park IT. Booking Ingestion was temporarily disabled whilst we investigated the performance issues. We will be replaying all queued booking files over the next few hours.

Performance has improved and we are continuing to monitor

Performance is improving incrementally, but we’re aware that some customers may still be experiencing delays in transactions across the platform. We are continuing to troubleshoot, and further updates will follow. Thank you for your patience.

Deployment of the potential fix is complete, and we are monitoring performance.

The potential fix is deploying into the production environment now.

The release with the potential fix is still in progress. We will post another update soon.

We are releasing a potential fix which should help improve the performance of Park IT. We will update you once the release has been completed

We have identified a potential fix. Further updates will follow